Billing and credits
Credits pay for agent work, including research, writing, files, and connected tools. All members share one credit pool per organisation.
Check your balance
Open Settings → Usage, or select the credits indicator in the navigation. On Kohai Free, check your allowance, balance, and next refresh date here.
Kohai Free
- The monthly allowance belongs to the organisation. Inviting teammates does not add credits.
- It refreshes on your organisation's monthly cycle, the first time a member opens Kohai in the new cycle. Slack, email, and scheduled work can spend these credits but cannot trigger a refresh.
- Unused monthly credits do not roll over. Free organisations cannot buy top-ups; subscribe to a paid plan for more credits.
Paid plans and top-ups
- Each billed member adds their plan's monthly credits to the shared pool.
- Plan credits refresh each month, including on annual subscriptions. Unused monthly credits do not roll over.
- Purchased top-ups stay available until used while the subscription is active. They expire when cancellation takes effect.
Owners and admins can buy top-ups in Settings → Plan & billing.
When credits run out
Read the message in the task:
- Kohai Free: wait for the next refresh and open Kohai, or subscribe. Owners and admins can use Choose subscription in the task; other members are told who can subscribe. The request is saved, so you do not need to retype it.
- Paid plan: add credits or wait for the monthly refresh. A member usage limit can also block work even when the organisation has credits.
After subscribing, return to the task and use Continue request when offered. Payment alone does not restart the request.