Common problems and fixes

Read the message in the task, then use the matching steps below.

A connected app is unavailable

Open Settings → Connectors, select the app and affected account, and check its status. Reconnect if needed, then return to the task. See Manage connected apps.

Not enough credits

Check Settings → Usage and the message in the task. On Kohai Free, open Kohai when the monthly refresh is due or choose a subscription; Free has no top-ups. On a paid plan, you can also top up. A member usage limit may need to be resolved separately. See Billing and credits.

Waiting for approval or an answer

Open the pending request. Answer the question, or review the action and approve or decline it. See Why is my task waiting?.

A step failed or progress stopped

Fix the cause named in the error before asking the agent to retry. Refresh the page to check the latest update. See Task not making progress.

A result is missing or will not download

Open the original task or check Library. For file access and formats, see Download or share a result.

The answer needs changes

Reply in the same task with specific feedback, such as “Use the attached figures and shorten this to one page.”

The page will not load

Refresh it. If that fails, try another browser or sign out and back in.

Still need help?

Select ? in Kohai's navigation or email support@kohai.co. Include the task link, error message, and what you tried.