Task not making progress
Open the task and read its latest update before restarting anything.
Check the status
- Look for a question or approval request. Respond if the task is waiting for you.
- Check for an error. A missing connection or credit balance needs to be resolved before work can continue.
- Refresh the page. This reloads the latest task updates.
Research, file generation, and connected apps can take time. A quiet task view alone does not prove the work has stopped.
If a step failed
Read the error and fix the stated cause first. You can then ask the agent to retry the failed step. It may need to repeat some work; a retry does not guarantee it resumes at exactly the same point.
Still unresponsive?
Select ? in Kohai's navigation or email support@kohai.co. Include the task link, its latest update or error, and the steps you tried.