Why is my task waiting?
Open the task and check for a question, an approval request, or a message about missing access.
What to do
- A question: reply with the missing detail or choose one of the offered options.
- An approval request: review the proposed action, then approve or decline it. Declining does not carry out that action; tell the agent what to do instead if needed.
- A missing connection: follow the connection prompt, or open Settings → Connectors and connect the required app. Return to the task to continue.
- A credit or payment message: follow the instruction shown. See Billing and credits.
If a request is still shown after you respond, refresh the page and check its status before approving it again.
Does every action need approval?
No. Agent settings, automation settings, and permissions you have already granted affect which actions ask. See When does Kohai ask for approval?.
If there is no request for you, use Task not making progress.