Connect Slack
Slack has two separate connections in Settings → Connectors. Connecting one does not set up the other.
Let agents work in your Slack account
Use the personal Slack connection for reading and posting messages as part of your tasks:
- Find Slack under Apps and open its card.
- Choose Continue to connect Slack and sign in to Slack in the new tab.
- Select the Slack workspace, review permissions, and complete the connection.
- Return to Kohai and check the connected account.
Review any approval request before posting. Existing action permissions or an automation set to Auto can allow an action without another prompt.
Bring requests from Slack into Kohai
Use the workspace Slack app connection for DMs and mentions sent to Kohai. A workspace admin connects this app. Invite the installed Kohai app to any channel where you want to ask it for help.
Your personal Slack connection does not give the Kohai app access to your private conversations. See What Kohai can see in Slack.
Connection problems
Check which of the two connections failed. For a personal account, use Manage connected apps. For workspace app permissions, ask the person who manages its Slack installation.